Shipping policy

Last updated: November 7, 2026

Thank you for shopping with Rubea Era. This policy explains how we ship your order, what it costs, and what to expect after you buy. 

Order Processing

Except as otherwise stated on our website, orders are processed within 10-15 business days (excluding holidays).

Orders placed after noon or on weekends and holidays may begin processing the next business day.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Customers are responsible for carefully reviewing and confirming their shipping address before placing an order. If an incorrect or incomplete shipping address is provided, it is the customer's responsibility to notify us and request an address correction within 24 hours of placing the order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Once an order has been marked as delivered by the shipping carrier to the address provided by the customer, we are not responsible for packages that are lost, misplaced, or stolen after delivery.

Customers are responsible for monitoring their shipment using the tracking information provided and checking delivery updates regularly. If a package is marked as delivered but cannot be located, the customer must contact the shipping carrier promptly to report the issue and initiate an investigation.

We are not responsible for packages stolen or missing after confirmed delivery.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Customs : Customers are solely responsible for paying any customs duties, import taxes, clearance fees, or additional charges imposed by the destination country. These charges are not included in the product price or shipping costs and must be paid by the customer. We are not responsible for any delays or additional expenses resulting from customs clearance procedures. 

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Canada, New Zealand, United Kingdom, and United States.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

We are not responsible for shipping delays caused by circumstances beyond our control, including severe weather conditions, courier company strikes, customs inspections, or other unforeseen shipping disruptions. Once an order has been handed over to the shipping carrier, delivery timelines are subject to the carrier's operations. We appreciate your understanding and patience in such situations. 

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at rubeaera3@gmail.com or use the contact details in our contact information policy.